Support
If you have a problem or a suggestion, please email mchan1970@gmail.com. Please include your iPhone model, iOS version and the steps that led to the problem whenever possible.
Frequently asked questions
Is a photo deleted as soon as I swipe up?
No. Swiping up only adds the photo to the Pending Deletion list. The photo stays where it is. Tap Pending in the bottom bar to review each item and choose Put Back. Only after you confirm deletion does the system delete the photos and move them to Recently Deleted in the Photos app, where they can still be recovered.
Why can’t favorites be marked for deletion directly?
To help prevent accidentally deleting photos you love, swiping up on a favorite asks you first. You can choose Unfavorite and Mark for Deletion.
If iCloud Photos is enabled, will deleting affect other devices?
Yes. The system handles deletion, and it syncs to other devices signed in to the same Apple Account.
What happens if I allow access to only some photos?
Photo by Photo only shows the photos and videos you allow it to access. You can adjust this in More › Manage Photo Access, or change it in iOS Settings › Privacy & Security › Photos.
Why do places or maps sometimes fail to appear?
Place names and maps are provided by Apple’s services and require an internet connection. If a place name cannot be retrieved, coordinates are shown and you can try again.
How do I change the language?
Photo by Photo follows your system language and supports Simplified Chinese, Traditional Chinese and English. You can also set its language separately in iOS Settings › Apps › Photo by Photo › Language.
Which devices are supported?
An iPhone running iOS 17 or later is required.